FAQs for Parents, Guardians, and Carers

Have a question? Find the answers to the most commonly asked questions

No, the voucher can only be redeemed at one provider per calendar year. If the total fees are less than the voucher amount ($100) then this is the maximum that can be claimed by the provider (e.g. if the fee is $80, the provider can only claim $80, and the child will forgo the remaining $20 of the voucher).

Yes, the voucher can be used on the remaining balance.

Yes, please contact the provider directly so they can advise you of the process to receive a refund of the voucher amount.

You must confirm with the organisation if the voucher has been submitted and processed with us. Please have the provider contact the Sports Vouchers team to advise if it has. We will invoice the provider for the voucher funds and allow your child to use a voucher with another provider for the calendar year.

Yes - use the search tool below to enter your child's 11-digit Medicare number. This will search the system and advise if the Medicare number has already been used in the calendar year (valid or invalid).

Medicare search function

Contact Sports Vouchers

phone1300 714 990 (option 2)
mailsportsvouchers@sa.gov.au